Privacy Policy

We are committed to protecting your privacy. We believe in using your personal information to make things simpler and better for you. We will always keep your personal information safe and will never sell it to third parties. We will be clear and open with you about why we collect your personal information and how we use it. Where you have choices or rights, we will explain them to you and respect your wishes.


We have written this Privacy Policy to tell you how and why we use your personal information. We hope you will find it clear and simple but if you have any concerns or questions please feel free to contact our customer services. Providing us with personal information is completely optional. However, in some cases it may not be possible for us to provide the service in question without receiving specific information from you.


We use your personal information to provide our products and services. Some are essential for us to provide the services you use or to fulfil our legal obligations. Some help us run our business efficiently and effectively. Some enable us to provide you with more relevant and personalised offers and information for example to set up and run your account, process orders and transactions, respond to queries and comments and provide you with the best possible level of customer service. We may use it to contact you about orders you’ve placed or appointments you’ve booked. We may also contact you in emergency situations, such as an interruption in service or where we have a duty of care to notify you of information that relates to your health. In all cases we must have a reason and a legal ground for processing your personal information.


We hold your personal information for as long as we have a legal or business reason to do so. We reserve the right to suspend or delete at any time and without notice, user accounts which deem inappropriate, invasive or in breach of our terms and conditions.

Except from that stated before, Pinefield Health will not disclose any of your personal information without your express permission. Any information collected by Pine Filed Health will be treated with the utmost confidentially.


You have a responsibility to make sure information provided to us are accurate. It is your responsibility to inform us immediately using the contact form on our website if you think your personal information, user account, account access or personal data has been compromised, violated or stolen.